Purchasing goods in Spain, whether online or in-store, comes with legal protections if the products are faulty or don’t work as promised. As a foreigner, knowing your rights is crucial to get repairs, replacements, or refunds efficiently.
This guide explains your rights and the steps to take when dealing with faulty goods in Spain.
⚖️ Your Consumer Rights Under Spanish Law
Spanish consumer law, aligned with EU rules, guarantees that all goods sold must be:
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Free from defects
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Fit for the purpose intended
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As described by the seller
If a product is faulty, you have the right to:
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🛠️ Repair
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🔄 Replacement
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💰 Refund
🕒 Time Limits for Making Claims
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You have 2 years from the date of purchase to claim faulty goods.
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For the first 6 months, the seller must prove the product was not faulty at sale time.
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After 6 months, the burden shifts to the consumer to prove the fault existed at purchase.
📝 Steps to Claim for Faulty Goods
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📩 Contact the seller with proof of purchase and describe the fault.
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🔧 Request repair or replacement as first options.
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💸 If repair or replacement is impossible or delayed, request a refund.
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📞 If the seller refuses, escalate the complaint to local consumer protection offices (OMIC).
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⚖️ Seek legal assistance if necessary to enforce your rights.
🌍 Foreigners Are Fully Protected
Your nationality or residency status does not affect your consumer rights in Spain. You can claim faulty goods protections whether you are a tourist, resident, or expatriate.
🛡️ Need Help with Faulty Goods Claims?
Borderless Lawyers assist foreigners by:
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Advising on consumer rights
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Drafting formal claims and communications
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Representing clients in disputes and mediation
📌 Summary: Faulty Goods Consumer Rights
| Right | Description |
|---|---|
| Repair | Request fixing the fault |
| Replacement | Get a new product |
| Refund | Get your money back if repair impossible |
| 2-Year Warranty | Legal time to make claims |
| Burden of Proof | Seller first 6 months, consumer after |
📞 Contact Borderless Lawyers Today
If you receive faulty goods in Spain and need legal support, Borderless Lawyers is your trusted partner. Protect your consumer rights — book a consultation now.