Buying digital goods — such as software, eBooks, music, or online courses — is common in Spain. But as a foreign consumer, it’s essential to know your rights regarding these products, especially since digital goods have special rules under Spanish and EU consumer protection laws.
This article explains your key rights when purchasing digital goods in Spain, including refunds, cancellations, and legal protections.
⚖️ What Are Digital Goods?
Digital goods are intangible products delivered electronically, including:
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📚 eBooks and audiobooks
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🎵 Music and video downloads
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💿 Software and apps
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🎮 Online games and virtual goods
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📊 Online courses and subscriptions
🔑 Key Consumer Rights for Digital Goods in Spain
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✅ Right to Clear Information Before Purchase
Sellers must clearly explain the product, price, and delivery method. -
✅ Right to Cancel Before Download
You generally have 14 days to cancel digital purchases before downloading or accessing the product. -
❌ No Cancellation After Download
Once you download or start streaming digital content, the right to withdraw usually ends — this is to prevent piracy. -
✅ Right to a Functional Product
Digital goods must work as described, and sellers must fix faults or provide refunds if defective. -
✅ Protection Against Fraudulent Sellers
Consumer protection laws apply equally to digital goods and physical goods.
🚨 Exceptions and Important Notes
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If the product is faulty or not as described, you can demand repair, replacement, or refund even after download.
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Always check terms and conditions before purchase for any special cancellation or refund policies.
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Beware of scams selling fake or unauthorized digital content.
🌍 Rights Apply to All Consumers in Spain, Including Foreigners
Whether you are a resident, tourist, or remote worker, Spain’s consumer laws protect you when buying digital goods from Spanish or EU-based sellers.
🛡️ Need Help with Digital Goods Consumer Rights?
At Borderless Lawyers, we assist foreigners in:
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Understanding digital consumer rights
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Resolving disputes with digital sellers
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Claiming refunds or compensation for defective digital products
📌 Summary: Consumer Rights for Digital Goods
| Right | Description |
|---|---|
| Clear Information | Must know product details before purchase |
| Cancellation Before Download | 14-day right to cancel before accessing content |
| No Cancellation After Download | Downloading usually ends cancellation right |
| Product Functionality | Right to working digital goods |
| Fraud Protection | Laws protect against scams and fraud |
📞 Contact Borderless Lawyers Today
For expert legal advice on digital consumer rights in Spain, contact Borderless Lawyers. We help foreigners protect their rights and resolve disputes smoothly.